FAQ

THIS PAGE CONTAINS THE TERMS & CONDITIONS. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE ORDERING ANY PRODUCTS FROM US. YOU SHOULD UNDERSTAND THAT BY ORDERING ANY OF OUR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.

BY PLACING AN ORDER AT THE HERB, YOU WARRANT THAT YOU ARE AT LEAST 21 YEARS OLD (OR HAVE PARENTS' PERMISSION TO BUY FROM US) AND ACCEPT THESE TERMS & CONDITIONS WHICH SHALL APPLY TO ALL ORDERS PLACED OR TO BE PLACED AT THE HERB FOR THE SALE AND SUPPLY OF ANY PRODUCTS. NONE OF THESE TERMS & CONDITIONS AFFECT YOUR STATUTORY RIGHTS. NO OTHER TERMS OR CHANGES TO THE TERMS & CONDITIONS SHALL BE BINDING UNLESS AGREED IN WRITING SIGNED BY US.

PERSONAL INFORMATION

ALL PERSONAL INFORMATION YOU PROVIDE US WITH OR THAT WE OBTAIN WILL BE HANDLED BY THE HERB AS RESPONSIBLE FOR THE PERSONAL INFORMATION. THE PERSONAL INFORMATION YOU PROVIDE WILL BE USED TO ENSURE DELIVERIES TO YOU, THE CREDIT ASSESSMENT, TO PROVIDE OFFERS AND INFORMATION ON OUR CATALOG TO YOU. THE INFORMATION YOU PROVIDE IS ONLY AVAILABLE TO THE HERB AND WILL NOT BE SHARED WITH OTHER THIRD PARTIES. YOU HAVE THE RIGHT TO INSPECT THE INFORMATION HELD ABOUT YOU. YOU ALWAYS HAVE THE RIGHT TO REQUEST THE HERB TO DELETE OR CORRECT THE INFORMATION HELD ABOUT YOU. BY ACCEPTING THE HERB'S CONDITIONS, YOU AGREE TO THE ABOVE.

 

 

LOCAL TAXES

PLEASE NOTE THAT LOCAL CHARGES (SALES TAX, CUSTOMS DUTY) MAY OCCUR, DEPENDING ON YOUR REGION AND LOCAL CUSTOMS DUTIES. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE.

ADDITIONAL INFORMATION

THE HERB RESERVES THE RIGHT TO AMEND ANY INFORMATION, INCLUDING BUT NOT LIMITED TO PRICES, TECHNICAL SPECIFICATIONS, TERMS OF PURCHASE AND PRODUCT OFFERINGS WITHOUT PRIOR NOTICE. AT THE EVENT OF WHEN A PRODUCT IS SOLD OUT, THE HERB HAS THE RIGHT TO CANCEL THE ORDER AND REFUND ANY AMOUNT PAID IN THE BEST WAY. THE HERB SHALL ALSO NOTIFY THE CUSTOMER OF EQUIVALENT REPLACEMENT PRODUCTS IF AVAILABLE.

SHOPIFY IS NOT RESPONSIBLE FOR ANY CONTENT, INTERACTIONS OR TRANSFERS MADE ON HTTP://THEHERB.LA

PAYMENT

ALL PRODUCTS REMAIN THE HERB PROPERTY UNTIL FULL PAYMENT IS MADE. THE PRICE APPLICABLE IS THAT SET AT THE DATE ON WHICH YOU PLACE YOUR ORDER. SHIPPING COSTS AND PAYMENT FEES ARE RECOGNIZED BEFORE CONFIRMING THE PURCHASE. IF YOU ARE UNDER 21 YEARS OLD YOU MUST HAVE PARENTS' PERMISSION TO BUY FROM THE HERB.

ALL TRANSFERS CONDUCTED THROUGH THE HERB ARE HANDLED AND TRANSACTED THROUGH THIRD PARTY DEDICATED GATEWAYS TO GUARANTEE YOUR PROTECTION. CARD INFORMATION IS NOT STORED AND ALL CARD INFORMATION IS HANDLED OVER SSL ENCRYPTION. PLEASE READ THE TERMS & CONDITIONS FOR THE PAYMENT GATEWAY CHOOSEN FOR THE TRANSACTION AS THEY ARE RESPONSIBLE FOR THE TRANSACTIONS MADE.

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT? WE ONLY COLLECT INFORMATION FROM YOU WHEN YOU REGISTER ON OUR SITE OR PLACE AN ORDER. WHEN ORDERING/REGISTERING ON OUR SITE, AS APPROPRIATE WE MAY ASK YOU TO ENTER YOUR: NAME, E-EMAIL, MAILING ADDRESS, PHONE NUMBER, OR CREDIT CARD INFORMATION. HOWEVER, YOU CAN BROWSE OUR SITE ANONYMOUSLY. WHAT DO WE USE YOUR INFORMATION FOR? ANY INFORMATION WE COLLECT IS ONLY USED FOR THE FOLLOWING WAYS: *TO IMPROVE OUR WEBSITE AND YOUR EXPERIENCE: WE WANT EACH AND INDIVIDUAL PERSON TO FEEL SPECIAL AND YOUR INFORMATION MAY HELP US GET A BETTER UNDERSTANDING OF YOUR INDIVIDUAL NEEDS TO IMPROVE YOUR EXPERIENCE US. WE CONTINUALLY STRIVE TO IMPROVE OUR WEBSITE BASED ON INFORMATION AND FEEDBACK WE RECEIVE FROM YOU *TO IMPROVE CUSTOMER SERVICE: WE STRIVE TO BE THE BEST AND TO RESPOND TO YOUR CUSTOMER SERVICE REQUESTS AND NEEDS.*TO PROCESS TRANSACTIONS: YOUR INFORMATION WHETHER PUBLIC OR PRIVATE, WILL NOT BE SOLD, EXCHANGED, TRANSFERRED, OR GIVEN TO ANY OTHER COMPANY FOR ANY REASON WHATSOEVER, WITHOUT YOUR CONSENT, OTHER THAN FOR THE EXPRESS PURPOSE OF DELIVERING THE PURCHASED PRODUCT OR SERVICE REQUESTED. *YOUR PHONE NUMBER OR EMAIL ADDRESS MAY ONLY BE USED TO CONTACT YOU IF THERE IS AN ISSUE WITH YOUR ORDER. HOW DO WE PROTECT YOUR INFORMATION?WE HAVE A VARIETY OF SECURITY MEASURES TO MAINTAIN PROTECTION AND SAFETY OF YOUR PERSONAL INFORMATION WHEN YOU PLACE AN ORDER, OR ENTER PERSONAL INFORMATION. ALSO AFTER ALL TRANSACTIONS YOUR PRIVATE INFORMATION (CREDIT CARD, FINANCIALS, ETC.) WILL NOT BE STORED ON OUR SERVERS. DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?WE NEVER SELL, TRADE, OR OTHERWISE TRANSFER TO OUTSIDE PARTIES YOUR PERSONAL INFORMATION. THIS DOES NOT INCLUDE TRUSTED THIRD PARTIES WHO AGREE TO KEEP THIS INFORMATION CONFIDENTIAL. WE MAY ALSO RELEASE YOUR INFORMATION WHEN WE BELIEVE RELEASE IS APPROPRIATE TO COMPLY WITH THE LAW, ENFORCE OUR SITE POLICES, OR PROTECT OURS OR OTHERS RIGHTS, PROPERTY OR SAFETY. HOWEVER, NON-PERSONALLY IDENTIFIABLE VISITOR INFORMATION MAY BE PROVIDED TO OTHER PARTIES FOR MARKETING, ADVERTISING, OR OTHER USES.